Shipping & Returns

Shipping

I work hard to ensure all of my stained glass pieces are shipped with the utmost care. I ship all items carefully packed in layers of bubble wrap with care instructions.

  • Shipping: I ship USPS priority mail.

    • Made to Order: These items take 2-3 weeks to ship.
    • Ready to Ship: These items take 1-5 business days to ship
  • Cost of Shipping: FREE

  • Duration of Shipping: When sent via priority mail generally 1-3 business days. This may vary due to weather or unforeseen conditions I cannot control.

  • Handling Time: 1-3 days.

  • Restrictions:

    • I have physical nexus in the state of North Carolina, so I must collect sales tax in NC. Sales tax is based on the arrival location and will be added to the price of your item accordingly.

       

Items damaged upon arrival

There is nothing more frustrating as a seller than having a item you ship arrive damaged in the mail, it is the last thing I ever hope to happen when I send my stained glass pieces out. That said there are some things you can’t control and this is one of them. I always purchase mail insurance when shipping and I happily will repair damaged items. If this happens to you please send me a note and we can make arrangements to get your piece fixed ASAP. (*please note if this happens depending on glass availability there is potential for the project to look differently once repaired, I will try my best to match it as exact as I can).

Order Cancellations

Orders can be cancelled BEFORE I begin to create your custom order or have shipped your order, once I cut glass for your custom project or have shipped your order no cancellations will be allowed.

Returns

I do accept returns up to 14 days after purchase if you are unhappy with your item as long is it is NOT a custom order. Buyer must pay return shipping costs. I do not take returns on custom order as it could be impossible for me to re-sell.