Refund policy

Items damaged upon arrival

There is nothing more frustrating as a seller than having a item you ship arrive damaged in the mail. It is the last thing I ever hope to happen when I send my stained glass pieces out. That said, there are some things you can’t control and this is one of them. I always purchase mail insurance when shipping and I happily will repair damaged items. If this happens to you please send me a note and we can make arrangements to get your piece fixed ASAP. (*please note that depending on glass availability there is potential for the project to look differently once repaired, I will try my best to match it as exact as I can).

Order Cancellations

Orders can be cancelled BEFORE I begin to create your custom order or have shipped your order, once I cut glass for your custom project or have shipped your order no cancellations will be allowed.

Returns

I do accept returns up to 14 days after purchase if you are unhappy with your item as long is it is NOT a custom order. Buyer must pay return shipping costs. I do not take returns on custom order as it could be impossible for me to re-sell.